About the Role

Technology is the backbone of every modern business, and we are looking for a strategic leader to ensure our IT operations run seamlessly. As the Manager, Business Technology & IT Help Desk, you will play a pivotal role in optimizing our IT infrastructure, managing a high-performing help desk team, and driving technology solutions that enhance business efficiency.

This is an opportunity to shape the future of IT support, implement best practices, and introduce innovative solutions that empower our employees. If you are a tech-savvy leader with a passion for problem-solving and process improvement, we want to hear from you.

Key Responsibilities

• Oversee IT help desk operations, ensuring timely and efficient resolution of technical issues
• Develop and implement IT strategies aligned with business objectives
• Lead, mentor, and manage a team of IT professionals to deliver exceptional support
• Optimize IT service management (ITSM) processes for efficiency and scalability
• Evaluate, recommend, and implement new technology solutions to improve business operations
• Ensure compliance with cybersecurity policies, data protection standards, and IT governance frameworks
• Collaborate with cross-functional teams to drive digital transformation initiatives
• Manage vendor relationships, software licenses, and IT procurement processes
• Monitor system performance, identify potential risks, and implement proactive solutions
• Develop and maintain IT policies, documentation, and user training programs

What We’re Looking For

• Proven experience in IT management, business technology, or IT help desk leadership
• Strong technical knowledge of IT infrastructure, cloud computing, and enterprise systems
• Excellent leadership, communication, and problem-solving skills
• Experience in IT service management (ITSM) and support frameworks like ITIL
• Ability to analyze business needs and translate them into effective IT solutions
• Familiarity with cybersecurity principles and data protection best practices
• Ability to manage multiple priorities in a fast-paced environment
• A proactive mindset with a focus on continuous improvement and innovation

Why Join Us?

• Be part of a dynamic team that values innovation and collaboration
• Opportunity to lead and shape IT processes that directly impact business success
• A culture that supports professional growth and learning
• Work with cutting-edge technology and contribute to digital transformation initiatives